Frequently Asked Questions

We answer 24 hours a day, 7 days a week. [VERIFY: add typical arrival window if you want to publish one.]

Yes. With your authorization we document the loss, share it with your adjuster and bill your insurer directly for covered work. You are responsible for your deductible and any non-covered items.

No. You have the right to choose your own contractor.

Mold can begin to grow within 24 to 48 hours in damp conditions, which is why fast drying matters.

Small clean-water spills can often be handled yourself if you dry thoroughly. Larger losses, water that has soaked into walls or floors, and any sewage or floodwater should be handled by professionals.

Shut off the main water valve if you can, avoid standing water near electricity, photograph the damage and call us.

Only after the fire department says the structure is safe. Soot and smoke residue can irritate lungs and skin, so limit exposure until cleaning is done.

Not always. Visible mold and a moisture problem often call for remediation without testing. Testing can help locate hidden mold or confirm cleanup. We can explain which applies to your situation.

Many water losses dry in about three to five days, but it depends on materials, the extent of water and conditions. We take moisture readings until your property reaches dry standards.

Sunny Hills Restoration holds California General Contractor (B) License #721661. You can verify any California contractor at cslb.ca.gov.

Yes. We restore homes, businesses, schools and public facilities across Orange County.